Frequently asked questions.

No. Suppliers genuinely do overcharge. It's a regulated reality, and Ofwat allows reclaims up to six years. We're a UK-registered consultancy operating no win, no fee. Happy to send our Companies House entry if useful.

No. The right to reclaim is enshrined in regulation. Suppliers can't switch you off, raise your tariff, or otherwise retaliate for a successful claim. We've never seen it happen.

60–90 days from claim submission is typical. The audit itself takes us 2–3 weeks once we have your authorisation.

No. We work across all UK suppliers: Thames, Severn Trent, Anglian, Wessex, South West, Yorkshire, Northumbrian, the lot. Scotland and Northern Ireland too.

Six years. Ofwat permits reclaims of overcharges going back six years from the audit date. We re-check every line on every bill in that window. Charges that pre-date six years are gone for good.

We adjust. If your drainage was reworked in 2022, surface water drainage charges only apply pre-2022. We pull dated drainage drawings and aerial imagery where we need them. The supplier expects accurate dates; so do we.

We handle it. Most disputes are procedural rather than substantive. We write the responses, attach the evidence, and push back. If the supplier has a genuine counter-argument, we'll tell you what it is and whether to accept it.

Yes. Where a charge was wrong, the VAT on it was also wrong. Both are included in the claim. We itemise them separately so the supplier can't round-trip on the tax portion.

One recent water invoice is enough to start. PDF, photo, or screenshot, any format. We use it to identify your supplier, meter reference, and current tariff structure. We'll ask for an authorisation form to pull billing history. That's it.

The audit takes us two to three weeks from the date we receive your authorisation. Supplier processing and payment takes 60 to 90 days after the claim goes in. Most clients see the money within four months of first contact.

No. You sign one form, we do everything else. If we need a site drawing or a clarification, we'll ask once. There are no site visits at the claim stage, though we may ask for drainage photos if satellite imagery isn't clear enough.

30% of the refund amount, invoiced after the money reaches your account. If the supplier refunds in credit rather than cash, we invoice on the credit value. Nothing upfront, no exit fee, no administration surcharge.

Yes. Billing history follows the meter, not the contract. We request records from your previous supplier the same way. As long as the six-year window applies, the charge is recoverable regardless of whether you're still with that supplier.

Yes, and multi-site is often where the most is recovered. Portfolio audits let us spot patterns across sites and build a stronger case where the same overcharge appears more than once. We treat each meter separately but submit together.

You owe us nothing. We don't charge for the audit, and we don't charge if the result is zero. We'll tell you straight if the bills look clean. The whole point of no win, no fee is that our interests are aligned with yours.

Yes, though the regulatory framework differs in Scotland and Northern Ireland. The six-year reclaim window applies across Great Britain. We handle Scottish Water and NI Water cases; the process takes slightly longer due to different disclosure routes.